So Your System Runs When Your Business Runs.
ERP projects rarely fail because of technology. They fail because of assumptions, scope creep, and unclear responsibilities. Our methodology is the answer — proven in every dicobis project, with a fixed timebox and clear rules from day one.
- h
response time for P1 within service hours
- h
response time for P2 within service hours
- €
base fee per Business Central user per month
4–6 weeks of hypercare after every go-live
Dedicated Service Lead With a Named Deputy
Both know your environment, your customizations, and your contacts in-house. When you call or open a ticket, work starts without an explanation loop. Name and availability are in the SLA — not in the fine print.
Documented in the SLA
P1 Within 1 Hour, P2 Within 4 Hours, P3 by the Next Business Day
Three priority levels with fixed response times within service hours, Mon–Fri, 8 a.m.–5 p.m. “Response” means: a consultant who has understood the issue and aligns next steps with you. Workaround or solution for P1 on the same day.
Service hours Mon–Fri · 8 a.m.–5 p.m.
30 Minutes of KPIs Instead of a 20-Page Status Report
Once a month, we walk through the KPIs of your environment: interface error rates, performance anomalies, open tickets, upcoming releases. You leave the meeting with three to five prioritized recommendations for the coming month.
30-minute meeting per month
Business Central Major Releases and ISV Stack — Planned, Not Patched
We plan the two Microsoft major releases per year, test in a sandbox environment against your customizations and ISV components, align the dates, and execute the cut-over. You know in advance which functional changes are relevant for your users.
Included · Business Central + dicobis.connect
Four to Six Weeks of Increased Presence Before Regular Operations
In the first weeks after go-live, we work with increased presence and response times below the standard SLA. We make targeted optimizations based on the first real production data. Only then does the solution transition into regular operations.
4–6 week transition phase
Base Fee for SLA Provision. Services Billed by Effort.
With the monthly base fee of €30 per Business Central user, we reserve response times, a dedicated contact, and review capacity for your company. That is the standby component — regardless of whether one ticket or ten come up in a month.
The actual support work — error analysis, fixes, adjustments, updates, consulting — is billed by effort at our daily rates. Every month, you can see transparently what we have done for you.
Reserved With It
- Dedicated service lead and deputy
- Response times per SLA (P1 / P2 / P3)
- Monthly stability review
- Update planning for Business Central + dicobis.connect
The advantage of this model: you pay no flat fee for services you may not need. And you still know that in an emergency, a consultant is reachable within the committed response time.
Let's Talk About Your Operations
In a 30-minute session, we walk through your current support situation and evaluate whether our model fits you.
- Inventory of your current support situation
- Comparison with the dicobis service model and your company size
- Evaluation of takeover, hypercare, or expansion
- Indication of the realistic phase grid and key-user commitment
- Written recommendation afterwards — not a sales presentation
